Cancellation Policy

Booking Policy: - Card on File: To secure your appointment, a valid credit or debit card must be kept on file. This ensures a seamless booking process and accountability for scheduled services. - Confirmation: A confirmation email or text will be sent after booking. Please review the details and notify us within 24 hours if any changes are needed. - Arrival Time: Arrive at least 10 minutes before your scheduled appointment to complete any necessary paperwork and prepare for your service. Late arrivals exceeding 10 minutes may result in a shortened service or rescheduling. - Age Requirement: Clients must be at least 18 years old to book independently. Minors aged 16-17 may receive services with written parental consent and a parent or guardian present during the appointment. Cancellation Policy: - 24-Hour Notice: Cancellations or rescheduling requests must be made at least 24 hours before your appointment to allow us to accommodate other clients. - Late Cancellations: Cancellations made within less than 24 hours will result in a charge of 50% of the service cost. - No-Shows: Failure to show up for an appointment without prior notice will result in a charge of 100% of the service cost. Multiple no-shows may lead to restrictions on future bookings. - Emergency Exceptions: If an unforeseen emergency arises, please contact us as soon as possible. We will make every effort to address your situation fairly. Additional Policies: - Refund Policy: Payments are non-refundable. If you are dissatisfied with your service, please notify us immediately, and we will work to resolve the issue. - Health and Safety: For the safety of all clients and staff, please reschedule if you are feeling unwell, have contagious conditions, or require medical clearance for certain services. - Group Bookings: Group appointments, such as for bridal parties, require a customized cancellation policy. Contact us directly for details. We value your trust and time at Ebony Gaze. These policies ensure fairness, efficiency, and the highest quality of service for all clients. Thank you for understanding, and we look forward to enhancing your beauty experience! For questions or further assistance, please contact us at info@ebonygaze.com.